Privacy Policy

1. Introduction

At CS Gaming Hub ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website csgaminghub.com (the "Site") or make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing the Site, creating an account, or making a purchase, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact our customer service
• Participate in surveys, contests, or promotions

The personal information we collect may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (we do not store complete credit card information)
• Order history and preferences

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and your interaction with the Site. This information may include:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website
• Search terms used to reach our Site
• Clicks and interactions with our Site's content

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze Site traffic, customize content, remember your preferences, and measure the effectiveness of our marketing campaigns.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications, if you've opted in
• Improve our products and services
• Customize your experience on our Site
• Analyze usage patterns and trends
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our business and provide services to you, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer service providers
• Marketing and analytics partners
• IT and cloud service providers

These service providers are only authorized to use your personal information as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request to access the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Opt-out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through our cookie consent tool or your browser settings.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your account information is protected by a password. You are responsible for keeping your password confidential and should choose a strong password that you do not use for other accounts.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

9.2 Types of Cookies We Use

We use the following types of cookies on our Site:

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.
• Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting/Advertising Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

9.3 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent tool that appears when you first visit our Site. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your information to other countries, we take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a new "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CS Gaming Hub
Studio 18, Carter Coves
East Sallyborough, RH15 9TE
United Kingdom
Email: privacy@csgaminghub.com
Phone: +44 1754 338059

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.